1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from ‘Track Order Details’. A tracking number will be sent to you by email once your item is shipped out.
2. All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.
3. Please allow 1-5 business day to process, in addition to the shipping times listed below for your selected shipping method. To check shipping details, please see the following table.
4. Please contact us to confirm whether delivery is supported in countries and regions other than those listed below. Contact email: support@shethan.net

All of our orders are shipped via DHL, FedEx, USPS, TNT, OCS, UPS, and other carriers, depending on your location.

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take entire liability for all return shipping costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

1. Your package is sent back to shipper for failure of delivery because of:
- Incorrect address. You are subject to shipping charges for reshipment.
- Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.

2. Your package arrives in damaged condition.
We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact SHETHAN Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to its destination for more than 5 days, please contact SHETHAN.
Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature-required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.

Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.

*Please note:

During peak periods (Sale or Public Holiday periods), dispatch may delay due to a high volume of orders received.

We apologize for being unable to redirect or withdraw any orders once items have been dispatched. Please double-check your shipping information before placing an order. The specific address includes your door number, email address, and phone number. Don't abbreviate in case the carrier can’t find your address quickly.

For failed delivery caused by wrong or inaccurate shipping details from the customer, we won’t be able to give you a refund.

SHETHAN is not responsible for delays in shipping or delivery due to natural or uncontrollable events. Additionally, SHETHAN is not responsible for delays related to the courier itself (such as customs clearance).

Order Tracking

To track your order, please visit: https://shethan.net/apps/17TRACK